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Receptionist

Sequoia Living

This is a Contract position in Greenbrae, CA posted August 24, 2022.

On Call Receptionist

SUMMARY: Receives and directs visitors, applicants, sales persons and others to appropriate party.
Operates telephone system to receive and direct incoming calls to proper party. Acts as
representative for the facility and corporation to greet visitors and residents in a
positive manner.

ESSENTIAL FUNCTIONS:
• Receives visitors, determines nature of visit and directs accordingly.
• Handles incoming calls, takes and refers messages; operates paging systems.
• Greets in-house residents; provides general information and referrals to inquiries.
• Performs related clerical work including typing, filing, sorting, distributing mail and data
entry for administrative staff.
• Accepts deliveries such as flowers, packages and mail and handles accordingly.
• Keeps a variety of routine records including census lists and resident directories.
• Arranges van rides, cab service and other transportation as needed for residents.
• Maintains a variety of logs including incident reports and wake-up calls.
• Handles emergency calls from residents and nursing staff and directs emergency
vehicles (paramedics, coroner, etc.) to appropriate locations.
• Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL
JOB FUNCTIONS:
Friendly and professional telephone manner. Excellent English communication skills.
Interpersonal skills to meet and greet facility visitors and residents in a positive manner. Good
organizational skills. Multitasking ability to handle busy phone lines, incoming mail and use tact
and courtesy in dealing with residents and staff under sometimes trying conditions. Patience and
understanding of the aged. Ability to handle emergency calls and to exercise good judgment and
consistence when dealing with residents and staff. Familiarity with basic computer operation
desirable. Ability to type 40 wpm. Physical skills and ability to perform work that requires
continual sitting, standing, walking, stooping, bending and lifting up to 20 pounds.

QUALIFICATIONS:
High school graduation or equivalent.

The above statements describe the essential functions and qualifications needed for a Receptionist and
has been prepared by Sequoia Living to use in planning, staffing, budgeting and/or evaluation of
employees. It also provides employees with a guide to the duties they are expected to perform. It is not
intended to be construed as an exhaustive list of all responsibilities, duties and skills required of
employees in this position. Actual job responsibilities may change at management’s discretion, without
notice.