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(CA) Call Center Rep – Local Remote Only

A-Line Staffing Solutions

This is a Full-time position in San Diego, CA posted August 26, 2022.

We are looking for a Benefits Customer Service Representative in Mission Valley/San Diego, CA.

This is a Remote Position due to the Pandemic. MUST be local to location.

Will eventually bring back in office once considered safe.

M – F: 8 Hour Shift between 6 AM – 6 PM (30 – 40 Hours) +OT when requested.

Pay: $17.00 | Bilingual: Spanish: $17.75

Call Center Requirements:

MUST have 1+ Years of Customer Service experience.

Call Center experience is a PLUS!

MUST have Good Job History!

MUST complete a Virtual Interview!

Call Center Description:

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in a professional manner
Regularly participate in team meetings and training
You will spend the majority of your time assisting customers
Perform other duties as assigned

If you are interested, please contact Chin Yang at A-Line Staffing. 586-###-####. Thank you!

Job Requirements:

Call Center Requirements:

MUST have 1+ Years of Customer Service experience.

Call Center experience is a PLUS!

MUST have Good Job History!

MUST complete a Virtual Interview!

Associated topics: answer, call center associate, call center representative, customer care associate, customer service, customer service specialist, representante de servicio al cliente, service agent, support, tsr