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Call Center Representative (Remote – MUST be near San Diego, CA)

A-Line Staffing Solutions

This is a Full-time position in San Diego, CA posted August 27, 2022.

Now hiring Customer Service Representative in San Diego, CA The Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week

Customer Service Representative Compensation

The pay for this position is $17.00 per hour

An hourly pay increase of $0.75 per hour is offered to candidates fluent in both English and Spanish or French

Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance

A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Customer Service Representative Highlights

No experience is required! We are seeking positive, enthusiastic, hard-working staff who put their best foot forward, regardless of work experience!

This position would have you on assignment with a major growing insurance brokerage with an incredible work culture, recognized as one of the Top 100 places to work

This is a seasonal contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

The required availability for this position is Monday to Friday an 8 hour shift between 8am and 9pm

Customer Service Representative Responsibilities

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand client s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes in a professional manner

Regularly participate in team meetings and training

Job Requirements:

Customer Service Representative Requirements

Enthusiastic and motivated attitude

Ability to type 30+ words per minute

High School Diploma or GED

Attendance is mandatory for the first 90 days

Customer Service Representative Preferred Qualifications

Call center experience

Benefits administration experience

Bachelor’s Degree in business or a related field

If you think this Customer Service Representative position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!


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Keywords: Call Center, Customer Service, CSR, Pension, Benefits, Healthcare, Human Resources, Outbound, Inbound, Calling, Medical Terminology, Medical Office, Medical Reception, Insurance Verification, Medicaid, Medical Billing, Medical Coding, Medicare, EOB, Patients, Patient Services, Pharmacy, Billing, Provider Services, Prior Authorization, Medical Reimbursement, Medical CSR. Medical Call Center, Healthcare Call Center, Health Services, Representative, Customer Service Representative, Medical Benefits, grievances, appeals, claims

Associated topics: agent, call center representative, clerk, customer care specialist, customer service associate, phone, representante de servicio al cliente, representative, technical assistant, telephone service representative