Customer Service Associate
5B's
This is a Contract position in Upland, CA posted July 9, 2022.
From its humble beginnings as a specialty sewing business operated from the Biles family’s basement, 5B’s now occupies a 225,000 square foot facility.
The facility has over 400 embroidery heads and 10 screen print presses.
In addition to custom embroidery and screen print, 5B’s also has a Stock Program with an in-house inventory that exceeds 1,000,000 pieces, perfect for One-Stop ShoppingESSENTIAL DUTIES AND RESPONSIBILITIESMaintain a positive, empathetic and professional attitude toward customers at all times.Respond promptly to customer inquiries.Communicate with customers through various channels.
(Phone, email, etc.)Product KnowledgeKeep records of all customer interactions.Communicate and coordinate with colleagues respectfully and efficiently.Ensure customer satisfaction and provide professional customer support.Attract potential customers by answering product and service questions and suggesting information about other products and services.Recommend potential products or services to management by collecting customer information and analyzing customer needs.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every callerProcess orders, forms, applications, and requests from customers.QUALIFICATIONSB2B Customer service and sales is highly preferredProven Customer Support ExperienceQuality FocusMarket KnowledgeDocumentation SkillsListening SkillsPhone SkillsResolving ConflictMultitaskPatienceNegotiationPositive AttitudeAttention to DetailPeople OrientedAnalysisProblem SolvingOrganizational SkillsAdaptabilityAbility to Work Under PressureComputer SkillsAbility to multi-task, prioritize and manage time effectivelyAbility to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.Ability to interpret bar graphs and compute rate, ratio and percent.Ability to excel and stay focused in a busy environmentReliable transportationHigh school diploma, general education degree or equivalent.PHYSICAL DEMANDS
· Ability to sit for long periods of time with occasional standing or walking.
· Ability to lift or move up to 10lbs.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually moderate.Military Spouse FriendlyApply online at 5Bs.com, or on Indeed, call 740-454-8453 Ext 133 for more information.
