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Customer Service Manager

84 Lumber Company

This is a Contract position in San Francisco, CA posted August 24, 2022.

Description/Job SummaryThe Customer Service Manager is responsible for all administrative and customer service related duties within a region including office organization, invoicing, sales support, product deliver, and general customer service.Essential Functions:Hauler maintenanceReconcile POsMonitor quote scheduleDaily and monthly number reportingCompetitor purchase report follow-upComplaint, back-charge, short pay resolutionManage plant delivery schedulesManage all invoicing dutiesDevelop and promote CSRsRequired SkillsComputer Skills: Word Processing Software, Payroll System, Design Software, Manufacturing Software, Spreadsheet Software, Order Processing System, Internet Software, Project Management Software, Human Resource System, Database SoftwareAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers and the general public.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram or schedule form.Required ExperienceBachelor’s degree from a four-year college or university; or at least 2 years of specific experience and/or training related to the essential functions of the job; or equivalent combination of education and training