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Customer Service Representative

Ascena Retail Group

This is a Full-time position in Riverside, CA posted July 10, 2022.

Brand Overview:There are brands you work for, and there are those that you want to be a part of. At Lane Bryant, we strive to be the latter- to be more than a specialty fashion brand. Our personalized service, empathetic experiences, and Lane Bryant community keep us connected to our customer (and each other) in unique ways, making us the longest-standing and most-loved brand in the plus-size market. We are truly customer-obsessed- responding to her needs, creating confidence, and inspiring a lifetime of possibilities with a combination of modern, upbeat fashion, flattering fit, innovative design solutions and uncompromised comfort for every corner of her life. We offer sizes 10-40 across our apparel, accessories, Cacique intimates and LIVI activewear.If you love fashion and want to be a part of a healthy, thriving, and inclusive brand, Lane Bryant is your place. Create your Lane with us at our Columbus, Ohio brand headquarters or at any of our stores nationwide. For more information, visit www.lanebryant.com.Ready to apply? We currently have an opportunity for a Assistant Manager – Lane Bryant to join our team located at our Store 6918-CanyonSpngsMktplc-LaneBryant-Riverside, CA 92507.Position Overview:Assistant Manager OverviewEmbraces our diverse, inclusive culture leading all activities related to providing exceptional associate and client engagement.Leads activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation.Operates as the Manager on Duty in the absence of another Manager.Lives Company Leadership Principles:We Value Our PeopleLeads with a high degree of integrity and demonstrates care for all associatesSupports all aspects of talent management to include Recruiting, Hiring, Training, Development, Performance Management, Recognition, Retention, and Succession PlanningAssists in filling positions with qualified talent; develops internal bench strengthSupports a personalized onboarding experience that positions associate for excellence in role and career progressionPartners with SM on self-development goals.Sets clear objectives; holds self and associates accountable to goals and builds a team that consistently demonstrates Lane Selling; models behaviorsUtilizes continuous coaching to maximize abilities of all associates; encourages growth; rewards and recognizes achievement to drive retention and engagementShares information and communicates clearly; fosters dialogue around solutions and continuous learningAssists in addressing conflict in a timely and appropriate mannerEnsures compliance with company policies and procedures and applicable laws at all timesWe Love Our CustomerRepresents Lane Bryant by adhering to “Dress Your Best” guidelines; articulates current trends in every client interactionEducates associates on marketing initiatives, lifestyle concepts, and product knowledgeCreates a culture that inspires and empowers team to consistently exceed client expectationsEnsures business is driven by each segment with the Roles Leader programLeads and directs execution of tasks; drives a high level of productivityModels and coaches Lane Selling behaviors to drive store performanceAdjusts schedules to flex to the needs of the business and optimize store payrollResolves customer concerns quickly and effectively and empowers team to do the sameWe Win As A TeamFosters a culture that embraces diversity in thought, background, and experienceDemonstrates transparency; influences in a courageous and respectful way to drive strategy and resultsEnsures all communications are shared with appropriate audienceCreates and supports a culture that values how work is done as much as the outcomeReports to work as scheduled; records time worked accurately by using time and attendance system; remains flexible to the needs of the businessAll other duties as assigned by Store, District, or Regional LeadersWe Take Action and Own Our ResultsDrives operational excellence; leads by example and sets the standard for a high performing cultureUsing Brand Guide, supports visual updates and maintains visual merchandising standardsPartners with Store Manager to recognize opportunity; adjusts strategy to align with business demandsPrioritizes and controls workload through successful planning and delegationManages controllable expensesComplies with Asset Protection policies and practices; promotes health and safety within storeWe Innovate and Learn FastPushes for innovative solutions that bring originality to the organizationEmbraces change; leads teams with a sense of urgency and agilitySets strategies for team that promote a test and learn cultureInitiates continuous product movement based on Brand directives, client profile, and store salesCreates an environment that promotes taking risk and out-of-the-box thinkingQualificationsStrong communication, supervisory and customer service skills6 months – 1 year specialty retail experience; selling environment preferredPrior management experience preferredTechnology proficient and strong business acumenWorks a flexible schedule to meet the needs of the business, including evening, weekend and holiday shiftsMust be able to read, write and communicate in English; other languages desirableHigh school diploma (or equivalent) requiredPosition requires associates to:Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spacesFrequently operate computerized register systemRespond in person to occasional, unscheduled store banking requirements and store alarmsAdjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as availableRetrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using an 8-foot ladderConstantly interact with and assist coworkers and clients and other members of the publicLocation:Store 6918-CanyonSpngsMktplc-LaneBryant-Riverside, CA 92507Position Type:Regular/Full timeEqual Employment OpportunityThe Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.