This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada
California Job vacancies
Slide 1
Slide 2
Slide 3
previous arrow
next arrow

Customer Support Representative

7SIGNAL

This is a Contract position in El Dorado Hills, CA posted September 21, 2022.

(p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((b((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(7SIGNAL(/span((/span((/b((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”( is seeking a Customer Support Representative to join our Customer Support team in Independence, Ohio.

(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(7SIGNAL is one of the INC 5000 fastest-growing companies in the US and the leader in Wireless Experience Monitoring.

Come join an amazing team and high growth company Your enthusiasm and can-do attitude will pay dividends here(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Our Customer Support team is more than just answering questions, it is a critical part of our success.

We are helping various industries to thrive and are privileged to work with the top companies in US.

Our team is small and intimate and focuses on helping our customers directly with issues they are experiencing with our product or its functionality.(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Our ideal hire is motivated by what were doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.

To be successful in this role, you should be an excellent communicator who is able to earn our clients trust.(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(The Customer Support Representatives tasks will include: (/span((/span((/span((/span((/span((/p((ul((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Responding to customer queries in a timely and accurate way, via our ticketing system, email or chat.(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Analyzing and reporting product technical issues(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Escalate critical support issues to internal channel(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Follow up with customers to ensure their technical issues are resolved(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Customer deliveries coordination(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Identifying customer needs and helping customers use specific features, including product setup and deployment(/span((/span((/span((/span((/span((/span((/li((/ul((p style”margin-bottom:11px”( (/p((p style”margin-bottom:11px”( (/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((b((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Desired Skills and Experience(/span((/span((/b((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(This is an entry-level position.

Training and development opportunities will be available to the successful applicant.

Any of the following attributes would be an advantage.(/span((/span((/span((/span((/span((/p((ul((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Current 3(sup(rd(/sup( or 4(sup(th(/sup( year student, or graduate; majoring in networks, information technology, computer science or radio networks; OR (/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Experience in a customer service or support role.(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Basic knowledge of network protocols and elements (TCP/IP, Wi-Fi, LAN, WAN)(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Good written and verbal communication skills.(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Great attitude, enjoys helping others(/span((/span((/span((/span((/span((/span((/li((li style”margin-left:16px; margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”tab-stops:list .5in”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Self-guided and motivated team player(/span((/span((/span((/span((/span((/span((/li((/ul((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(Only persons from within U.S.

and with valid U.S.

work permission are considered for this position.(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(This is a direct hire.

PLEASE DO NOT APPLY IF YOU ARE LOOKING FOR CONTRACT WORK(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((b((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(About 7signal(/span((/span((/b((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(7SIGNAL is a leader in enterprise Wireless Experience Monitoring.

The 7SIGNAL platform is a cloud-based Wireless Network Monitoring (WNM) solution that continuously tests the wireless network for performance issues
– maximizing network uptime, device connectivity and network ROI.

(/span((/span((/span((/span((/span((/p((p style”margin-bottom:11px”((span style”font-size:11pt”((span style”line-height:normal”((span style”font-family:Calibri,sans-serif”((span style”font-size:12.0pt”((span style”font-family:”Open Sans Light”,sans-serif”(The platform was designed for the worlds most innovative organizations, educational institutions, hospitals and government agencies and is currently deployed IBM, BestBuy, MSG, Kaiser Permanente and many others.

7SIGNAL continuously monitors the connectivity of over 4 million global devices.

Lea