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Remote Customer Service Representative – WFH After Training

A-Line Staffing Solutions

This is a Full-time position in San Diego, CA posted August 27, 2022.

Now hiring Customer Service Representative in San Diego, CA. The Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

Customer Service Representative Compensation

  • The pay for this position is $17 per hour
  • An hourly pay increase of $0.75 per hour is offered to candidates fluent in both English and Spanish or French
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Customer Service Representative Highlights

  • No experience is required! We are seeking positive, enthusiastic, hard-working staff who put their best foot forward, regardless of work experience!
  • This position would have you on assignment with a major growing insurance brokerage with an incredible work culture, recognized as one of the Top 100 places to work
  • This is a seasonal contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • The required availability for this position is Monday to Friday an 8 hour shift between 8am and 9pm

Customer Service Representative Responsibilities

  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in a professional manner
  • Regularly participate in team meetings and training

Customer Service Representative Requirements

  • Enthusiastic and motivated attitude
  • Ability to type 30+ words per minute
  • High School Diploma or GED
  • Attendance is mandatory for the first 90 days

Customer Service Representative Preferred Qualifications

  • Call center experience
  • Benefits administration experience
  • Bachelor’s Degree in business or a related field

If you think this Customer Service Representative position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!
Olivia Smerdon

(586) ### ####/…@alinestaffing.com

Associated topics: call center, client service, customer care, customer service specialist, internship, platform support, representante de servicio al cliente, representative, service specialist, telephone