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RN Clinical Supervisor – Ambulatory Services (East Compton Clinic)

Martin Luther King, Jr. Community Hospital

This is a Contract position in Florence-Graham, CA posted November 27, 2022.

If you are interested please apply online and send your resume to [email protected]

POSITION SUMMARY

Reporting to the Director, Ambulatory Services of the Martin Luther King, Jr. Los Angeles (MLK-LA) Healthcare Corporation, the Ambulatory Clinical Supervisor is responsible for successfully managing day to day operations of MLKCH outpatient clinic(s) and ambulatory services involving one or more specialty disciplines and/or clinic sites. During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient – focused services to members that comply with Martin Luther King Jr. Community Hospital standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, and staff competencies/development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • In assigned area/function, supervises the operations and delivery of patient care services.
  • Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
  • Establishes and maintains effective, collaborative relationships with physicians and other departments.
  • Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
  • Supervises and maintains patient care and quality service standards to meet members’ and internal clients’ expectations.
  • Acts as patient advocate resolving patient care issues.
  • Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
  • Monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
  • Supervises use and maintenance of equipment, supplies and medications.
  • Assists site Administrator in developing and maintaining the competency of all department staff.
  • Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.
  • Collaborates with physicians, Medical Director, Site Administrator, Direct of Ambulatory Services, in developing the appropriate level of patient services and the day-to-day operations of the department.
  • Measuring and improving internal and external customer satisfaction.
  • Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
  • Procure supplies and other materials needed for the medical group site at competitive prices and with reputable vendors.
  • Participate in development and implementation of long-range plans.
  • Assist in resolution of administrative and operational issues including the maintenance of clinic property, computer systems and installed software applications.
  • Participate in management or leadership meetings as directed or requested.
  • Ensure compliance with regulations and standards.
  • Serve as a liaison between site and external agencies.
  • Assists leadership develop clinic strategic plans and objectives based upon identified needs of patients.
  • Maintain the strictest confidentiality.
  • Responsible for the selection, hiring, orienting, training and supervision of all medical group staff (non-provider staff).
  • Evaluate employee performance and recommend merit increases, promotions and disciplinary actions.
  • Resolves problems in administrative and clinical areas
  • Organize and conduct regular staff meetings including setting the meeting agendas.
  • Ensure that staff is trained and operates in compliance with all government and other regulatory agencies.
  • Perform other duties as assigned.

POSITION REQUIREMENTS

A. Education

  • Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
  • Current California RN license.
  • Current Basic Life Support for Providers, by American Heart Association (AHA)
  • Advanced Life Support certification (ACLS), by American Heart Association (AHA)

B. Qualifications/Experience

  • Registered Nurse with at least 2yrs of clinical experience in a hospital, clinic, home care, nursing home setting or health facility within the last 5yrs.
  • Minimum 2 years of supervisory or management experience in a health care setting
  • Current State license valid driver’s license (local travel required up to 5% of the time).
  • Has excellent observation, verbal and written communication skills.
  • Highly organized and ability to work independently.
  • Ability to work with people of diverse backgrounds.
  • Computer literate with proficiency in Microsoft Office, Google Suite, electronic medical records and ability to learn new applications easily.
  • Demonstrates ability to supervise and direct administrative personnel.
  • Bi-lingual in Spanish and English required.

C. Special Skills/Knowledge

  • Must be able to relate well to patients, clinicians, employees, and other professionals. Must be able to handle confidential issues with discretion.
  • Must be able to understand the goals of the practice and work to obtain these goals independently as well as in collaboration with clinician partners.
  • Must have working knowledge of managed care and other current health insurance arrangements .