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IT Business Systems Analyst

Rosendin

This is a Full-time position in San Jose, CA posted May 9, 2022.

Rosendin is an employee-owned (ESOP) electrical engineering, power and communications provider and is the largest privately held electrical contractor in the United States.

With over 7,000 employees and experience worldwide, we have built upon a 100+ year reputation for quality design and installations.

Rosendinrsquos experience in the industry sectors is well rounded and includes Data Centers, Education, Healthcare, Institutional, Renewable Energy, Transportation, Commercial, Entertainment, Telecom, Heavy Industrial, and Design-Build.

Our success has been rooted in our people.

We all come together around long-term vision and a sense of shared ownership.

As a group, we do whatever it takes to ensure the success of our businesshellipand your career.

SUMMARY The IT Business Systems Analyst is responsible for supporting and sustaining our IT Operations Applications and Mobile Applications.

ESSENTIAL DUTIES RESPONSIBILITIES Requirement gathering, documentation, exploring existing features for a good fit and implementing new features and enhancements.

Provide technical resource for all third party and custom-built Operations Applications and integrations from and to Oracle Responsible for maintaining and developing applications, supporting applications, upgrading applications, and keeping the system functional 247.

Troubleshoot and resolve tier 2 issues on Operations Applications, Mobile Applications, related hardware, and software in a timely manner.

Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinkingreasoning skills.

Coordinate with Vendor teams to report Bugs and enhancements as requested by the User community.

Identify potential system problems and escalate to other departments as necessary for resolution.

Communicate effectively with customers to manage expectations on response time.

Identify and resolve issues by recommending modifications to business processes.

Create and maintain Documentation of functional specifications, integration specs and end user requirements.

Coordinate, and implement plans to test business and functional processes and quality assurance testing.

Train Support specialists on new applications or applications changes in a classroom setting or over the shoulder review.

Test software upgrades, applications enhancements before rollout to the team and provide test documents for the same.

Interface with the end users to identify potential needsopportunities for Software solutions.

Provide customers with attentive, courteous, and informative service.

Create review and maintain detailed process flows, future state design, and functional design documents for the functional area supported.

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position.

This is not a complete listing and other duties will be assigned based on the positionrsquos role within the business unit.

EDUCATION AND EXPERIENCE Bachelorrsquos Degree in Information Technology, ComputerInformation Science, or related discipline Minimum 2 yearsrsquo experience as an IT systems engineer with software applications similar to Plan Grid, scheduling tools, Bluebeam, Mobile Applications etc.

Can be a combination of education, training, and relevant experience KNOWLEDGE, SKILLS ABILITIES Technical knowledge of Mobile Applications, Application Administration activities Strong communication customer service skills with the ability to stay on task when working independently.

Must be able to organize and manage multiple tasks in a fast-paced environment.

Construction industry knowledge highly preferred Must be able to learn and implement new applications Must be a self-starter, proactive and be able to interface with end users to prioritize issues Knowledge of standard Microsoft software applications, i.e., Word, Excel, Microsoft Project, PowerPoint, and Visio required Experience in implementing new applications, upgrading applications and working on remote servers Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.) Oracle preferred Ability to prioritize and manage multiple tasks, changing priorities as necessary Ability to work under time pressure and adapt to changing requirements with a positive attitude Effective oral and written communication skills as required for the position Ability to be self-motivated, proactive and an effective team player Ability to interact effectively and professionally with all levels of employees, management, staff, vendors and others TRAVEL Up to 50 WORKING CONDITIONS General work environment ndash sitting for long periods, standing, walking, typing, carrying, pushing, bending.

Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Will need to work on weekends or after hours on upgrades and maintenance in accordance with our change management processes as needed Noise level is usually low to medium Occasional lifting of up to 40 lbs.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.