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IT Deployment Technician

Fox Restaurant Concepts

This is a Contract position in San Diego, CA posted January 1, 2023.

Compensation and Benefits Package Competitive salary and a yearly incentive opportunity Medical, Dental, Vision and Life Insurance Retirement savings program (with company match) Tuition reimbursement Paid time off Dining Discount Position Overview Reporting to the Director of Restaurant Systems, you will work with a team of four at the Big Kitchen– our home office near Camelback Mountain.

As a Deployment Technician, you will play an integral part in configuring and deploying technology systems for our New Restaurant Openings (NRO), Technology Lifecycle Program (TLP) refreshes, and implementations of new technical solutions like Kitchen Display Systems (KDS) for 11 high preforming brands.

You’ll thrive in this position if you are : An Effective Communicator: whether it’s verbal or written, you present information in a clear and professional manner.

You understand your audience and can easily shift your presentation style, so it is understandable to all.

Self-Starting: You understand current project needs and when it’s time to execute on crucial tasks.

A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.

Attentive to the Details: You have an incredible attention to detail while understanding what deserves your immediate attention and what can wait.

As the Deployment Technician, you will: Travel to NRO’s for installation, staging, and testing of all restaurant equipment & systems.

Travel as needed to assist with creating and validating processes for projects & deployments.

At NRO’s you will work in a construction environment, consulting with project managers, construction supervisors, technicians, and tradespeople to complete locations that support equipment.

Assist with planning & research to ensure coordination and completion of projects are on time and within scope.

As part of the team, help design, deliver, train and support our Operators in their use of new technologies within our restaurants during projects.

Assist with providing technical support, troubleshooting, and root cause determination during and post-deployment of systems and software for NROs, Technology Lifecycle refreshes, and projects.

Develop close working relationships with management and staff, including understanding their business processes to better serve them with technology Maintain appropriate documentation and change management logs This position is an in-office/remote hybrid role.

What we require: Knowledge of basic computer hardware and experience with desktop and server operating systems 2 years equivalent work experience in IT support Experience with Point of Sale and Restaurant Applications (e.g.

OLO, QSR, NCR Aloha) Experience working in a team-oriented, collaborative environment preferred General networking/connectivity knowledge Excellent organizational skills, analytical abilities, problem solving and keen attention to detail Ability to plan and prioritize to guarantee deployments are implemented as required and within established timeframes Strong customer service attitude, effective communication skills and function efficiently in high stress/pressure work environment Work some early morning, night, weekend hours, or Holidays as dictated by operational needs.

Provide rotating on-call evening/weekend after-hours support to restaurant locations Approximate 25% travel Strong writing and documentation skills Working knowledge of the restaurant industry preferred Who Is Sam Fox?

Sam Fox – a “serial restaurateur” – is the creative visionary behind Fox Restaurant Concepts, one of the most successful restaurant groups in the United States.

An eleven-time James Beard Award semifinalist for Restaurateur of the Year, Sam is a New York Times best-selling cookbook author and has been named one of the 50 most influential people in the restaurant industry by Nation’s Restaurant News for the fifth consecutive year.

An important part of the Fox culture that Sam insists on is giving back to the community through the company’s charitable arm: Feed the Soul.

Through the years, Feed the Soul has supported numerous non-profits, including the Boys & Girls Clubs, the American Heart Association and No Kid Hungry.

Fox Restaurant Concepts, an entity of Cheesecake Factory, is an Equal Opportunity Employer.

Proof of eligibility to work in the United States is required.