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Membership Concierge Team Member

Life Time

This is a Contract position in San Clemente, CA posted May 8, 2022.

As a wellness pioneer, Life Time is reshaping the way consumers approach their health by integrating where we move, work and live – digitally and physically – all with the primary goal of helping people lead healthy, happy lives. Life Time is committed to an inclusive culture that welcomes and respects everyone. We promote an inviting community that supports all people on their path to a healthy way of life.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge Team Member, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

Operates as first point of contact for members and guests entering resort

Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

Receives and facilitates incoming phone calls from members and guests

Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

Serves as point of contact for new member acquisition and member retention interactions

Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Position Requirements

High School graduate or equivalent

Minimum of 1 year of customer service experience

Passion to serve others

Effective communication skills

Preferred Requirements

Bachelor’s Degree in Hospitality

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Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.