Operations Analyst

**100% Remote**

ROLE OVERVIEW

The Operations Analyst will work cross-functionally on high-priority operations projects, using analytical and project management skills to drive significant value for the business: operational efficiencies and standardization, change management, process improvement, process mapping, data analytics, communications, training and reporting.

RESPONSIBILITIES

Production Operations
Identify, develop and track the Ops team’s key metrics and work with Marketing, Investor Operations, and Product teams to optimize for these metrics.
Apply your expertise in quantitative analysis and presentation of data to quantify the value/size of efficiency opportunities to inform and prioritize initiatives.
Serve as the “connective tissue”: work cross-functionally across teams and product solutions to surface key insights and learnings that can help elevate the overall Ops organization.
Process
Manage and own all operations workflow and training documentation.
Ensure workflow gaps are identified, analyzed and addressed.
Optimize and standardize existing processes and workflows, to improve operational efficiency and customer outcomes; and socializes and guides the operations team on adherence.
Work closely with Production teams to develop and analyze newly designed processes and capabilities

WHO YOU ARE

You have passion for optimizing processes with an eye for efficiency.
You have a highly analytical, data-focused mindset and are experienced in growing top-performing teams and improving operational processes.
Data analysis is second nature to you: You use frameworks, data, and analytical tools to help structure the thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
You are productive and results-focused, thriving on output and the realization of projects end to end. You are passionate and excited about real estate, finance, and tech innovation opportunities to change industries.
You’re someone who possesses resilience in the face of difficult blockers and finds creative ways to get the job done. You bring high energy and the ability to prioritize and deliver in a fast-paced environment.
You are eager to learn: many tasks you come across may be new to you (and us), and the excitement of becoming the local expert in any given task is rewarding and motivating.

YOU SHOULD HAVE

Must have 5+ years of experience in Operations, Management Consulting, and Finance/Investment Banking/Venture Capital.
Must have 3+ years in process optimization (mapping and improvement), change management, data analytics, documentation, or training.
SQL queries, pulling reports, and analyzing that data to make data driven business decisions
Experience in creating flowcharts for processes.
Experience leading complex operational and strategic initiatives.
Excellent problem solving and analysis skills, combined with impeccable business judgment.
Ability to handle multiple projects in a structured manner within a fast-paced, hyper-growth environment
Ability to work with cross-functional groups throughout all levels within the organization and participate in the problem-solving process.
Expert proficiency in Excel and G-suite required
Bachelor’s degree in a related field or equivalent practical experience.
MBA or graduate degree in a management or technical field.
A positive, “can-do” approach.

ABOUT US

News

Check out the latest news about Point at https://point.com/press

Our Product

“Point provides the opportunity to stabilize your financial situation without adding costly monthly payments.” – Homeowner in Burlingame, CA

Here at Point, we’re helping homeowners unlock the equity in their homes without taking on further debt. With an investment from Point, homeowners can de-leverage and diversify their wealth, freeing them up to invest in their business, renovate and maintain their home, eliminate debt, and tackle all of life’s expenses from college tuition to medical bills. Our equity investment product is an advantageous alternative for homeowners and investors alike. When partnering with Point, investors now have access to a brand new asset class – homeowner-occupied residential real estate. Point is the first fintech product that is truly aligned with consumers’ interests – when the homeowner does well, Point and its investors do well.

Our Team

People first

As a consumer fintech company, we embed integrity, transparency, and trust into everything we do at Point, including how we work. Whether you’re a homeowner, investor, employee, or candidate, it’s people who power our business. We keep the human experience top of mind.

Experts at work

We’re on a mission to help the 23 million equity-rich, but cash-constrained Americans tap into their home’s wealth. To do so, we have experience and expertise in all areas of the business, especially at the helm. Point’s leadership have previously founded TrialPay (acquired by Visa), Yub (acquired by Coupons.com), Metails (acquired by Buy.com), SiteAdvisor (acquired by McAfee), Affirm, SendGrid (acquired by Twilio), and TXN (acquired by Envestnet).

Championed by the best

Point announced its $115M Series C led by WestCap in May 2022. To date, we’ve raised over $170M from leading investors including Andreessen Horowitz, Prudential Financial, DAG Ventures, Ribbit Capital, Greylock, and SV Angel.

PERKS AT POINT

Health Insurance
Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums.

Generous Vacation
Take time for yourself and your family when you want – Point has an unlimited vacation policy.

Continued Learning
We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys.

Family Friendly
Point will top off California PFL earnings to full salary for up to eight weeks, as well as two weeks of fully paid leave to be available after exhaustion of CA PFL. An employee can take reasonable vacation time in addition to the California PFL leave.

Work From Home Stipends
With employees working remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.