Border Transfer, Inc.
Assistant Manager, LogisticsBorder Transfer, Inc.
(Hayward, CA)Border Transfer, Inc.
is a national Brokerage Company providing 3rd party logistics services.
An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients.
We are providing top-tier experiences in the Hayward, CA market for a leading retailer of appliances.We are currently seeking to hire an enthusiastic and motivated Operations Manager for our Hayward, California location.
The Manager will be responsible for assisting the Account Manager in overseeing operations and the on-site staff who interfaces with the client and manages the day-to-day operations of the brokerage as well we the relationships with the client and motor carriers.
The qualified candidate should have experience in distribution, customer service and preferably experience with last mile delivery.
Candidate must also have a proven track record in improving overall operations, excellent team building and organizational skills, the ability to make important decisions and be proficient in Microsoft Suite.This position requires a self-starter who can oversee, manage, organize, and assist with the hiring process, people management, automated routing systems and work with customer service personnel to develop our business relationships with our clients, their customers, and our motor carriers.Responsibilities and Duties:Work with the Account Manager to achieve company productivity and performance objectivesMonitor key performance indicators; proactively identifying trendsRelationship building with clients, vendors, and customersAssist Account Manager in overseeing independent carriers and maintain positive working relationships (recruiting experience a plus)Oversight of claims managementMaintain and uphold company policies and proceduresProvide leadership through mentoring, coaching, and giving direction to on-site staffUnderstand every staff position at the location and assist/perform all duties as neededEnsure contracted delivery requirements are met and communicate directly with client and motor carriers regarding any issues that may ariseFollows information between multiple parties to coordinate services and/or execute actions plansAssist Account Manager in developing and delegating work schedule and monitors performance of assigned tasks, ensure proper dispatch operations dailyEnsure accuracy of assigned reports and timeliness of submissionProvides support to other staff and client to accomplish projects as neededRequirements:5 years of demonstrated leadership and motivational skills5 years of experience using MS Word, Excel, OutlookHome Delivery background preferredBachelor’s Degree (not required, but preferred)Hands-on experience with routing technologies (Descartes a plus)Available for flexible work schedule, including weekends (with very occasional travel)Ability to speak Spanish a plusBorder Transfer, Inc.
is an equal opportunity employer.