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Assistant Store Manager – SecureSpace Self Storage

SecureSpace Self Storage

This is a Contract position in Los Gatos, CA posted August 24, 2022.

SecureSpace is seeking a full-time Assistant Store Manager to help manage the operations of a self-storage facility. The ideal candidate would be an energetic, friendly, and ambitious self-starter who is looking for optimal career growth potential at an exciting new company.

Key Responsibilities include (but are not limited to):

Meeting and exceeding sales objectives (both in person, over the phone, or based on internet leads), managing cash receipts and payments, collecting late fees, following up on outstanding balances, and the sales and inventory management of retail merchandise.
Creating a welcoming environment for potential customers as well as current renters including the ability to consult, troubleshoot, and adapt will be essential for Assistant Store Managers to be effective problem-solvers. Assistant Managers will spend a lot of time following up with potential customers over the phone, via email, and also in person (storage consultations and site tours).
Taking great care of our patrons and providing them with a best-in-class experience at our facility will help us to build and propel our brand. We want to differentiate ourselves from the competition and our beautiful facilities and our amazing staff will be the key to our success.
Spending a portion of time each day monitoring and maintaining the facility – walking through the facility to check for cleanliness and upkeep, sweeping the property, cleaning units, ensuring supplies are appropriately stocked, and performing other light maintenance tasks.
Performing independently on a day to day basis with a focus on teamwork and partnerships with Store and District manager or the leadership team.
Working with the Store Manager to provide guidance to junior members of the team, and lead by example with on the job training.

Successful Assistant Store Managers are:

Enthusiastic and positive team members, looking to bring out the best in every situation and everyone
Proactive and entrepreneurial, grounded in integrity and strong work ethic
Customer service oriented and approachable with the ability to anticipate and respond to the needs of our patrons in order to close the sale and guide our new customers through rental processes and agreements
Energized by working with people as most of the time your job will be spent with current customers and potential customers
Committed to the cleanliness and upkeep of their designated store/property
Detail-oriented, double-checking their work and ensuring that tasks are completed to satisfaction
Forward thinking and problem-solvers, flexible and adaptive to situations that may challenge them but welcoming of the learning opportunity
Self-motivated and independent workers who take initiative and but are teachable, seeking out ways to continuously evolve and improve
Team players and builders who lead by example and work at the highest level but who also take ownership for mistakes and missed opportunities

Other Requirements:

Will need to move about inside the leasing office to access and operate computers and other office equipment.
Will also need to move about the entire 1+ acre property (both indoors and outdoors) for customer tours of the facility, to receive, move and restock inventory in boxes up to 50 lbs (on occasion), to position self for inspection and general maintenance tasks, to recognize potential maintenance, safety, and fire issues, and to operate roll up doors to storage units.
Willing and able to do some travel (on occasion) to another location or run errands for the facility
Our office is open on weekends, but we are as flexible as possible with scheduling to help you achieve great work-life balance.
At least 1 year of experience in self storage, retail, or similar industries or other customer service operations
High school diploma/GED preferred

If this describes you, and a dynamic, growing organization is what you need, come join our team at SecureSpace!

SecureSpace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SecureSpace complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, InSite Property Group.

Pay: $16.00 – $17.50 per hour


Paid Holidays
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development