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SUMMARY:Utilizing initiative and independent judgment, the Director of Sportscenter plans, directs and manages the day-to-day operations of the Sportscenter venue including sales & marketing, event booking, finance, event services, operations, housekeeping, and guest services.
The Director of Sportscenter will supervise a professional staff who will support the various day-to-day operations.
Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES: Plans, directs, and manages the day-to-day operations of the Sportscenter including event booking, sales & marketing, sponsorship sales, finance, event services, operations, housekeeping, and guest services.
Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the other department directors in developing operating budgets and revenue projections; Assists in recruiting, selecting, training and supervising full and part-time staff; to include event operations and event setup and maintenance.
Ensures successful equipment coordination with Director of Events & Director of Operations by planning, organizing and assigning all day-to-day work assignments for event coordination with existing Convention Center.
Coordinates the operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
Coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures and address and recommend actions on all personnel matters Work with the departmental directors in the day to day management of the Sportscenter to review and evaluate processes and results; identify and resolve deficiencies and challenges and develop and implement programs, policies, and procedures for the Sportscenter Manage three tenant team contracts, schedules, and events.
Develop, manage, and execute event contracts.
Develop and maintain comprehensive management reports and manuals (i.e.
Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.) related to the Sportscenter Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate Establish and maintain effective working relationships with staff, facility stakeholders and facility users Develops, implements, and reviews a comprehensive program for coordination of facility users’ schedules, practice and game schedules and other event requirements, including pre-event planning, event management and post-event review.
Researches, reviews and recommends equipment, materials, and supplies required in providing event services and planning.
Coordinates outside service needs with decorators and other vendors.
Coordinates with marketing department all media entry into the building before, during or immediately following events.
Meets with potential clients, advises them on the facility requirements, and negotiates sales of additional services.
Works with internal service partners to provide quality service to customers.
Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.
Ensures that labor estimates are provided to contractors and related expenses are collected.
Development, implementation, administration, and review of an accurate event records management system relating to all phases of event planning and operation.
Participates in the implementation, administration, and review of a comprehensive safety and emergency procedures program for all employees and users.
Assists the Director of Sales and staff with their efforts in site visits as necessary.
SUPERVISORY RESPONSIBILITIES:Directly supervises Sportscenter staff for all events.
Indirectly supervises staff in other departments, such as sales & marketing, finance, operations, housekeeping and guest services, Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.QualificationsPREFERRED QUALIFICATIONSExperience:Five (5) years of increasingly responsible experience in professional venue management, with at least two (2) years of direct supervisory experience at the department director level.Education / Training: Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field.
Other combinations of experience and education that meet these requirements may be substituted.
SPECIAL KNOWLEDGE & ABILITIES:Knowledge Of: Operational characteristics of public assembly facility management Arena operations preferred.
Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations.
Contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements.
Modern and effective customer service practices.
EEOC, FLSA, OSHA, ADA and other industry related legal issues.
Interpersonal techniques in dealing with unique groups and sensitive circumstances.
Terminology used in convention and entertainment settings.
Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
Ability To: Plan, direct, and evaluate the work of subordinates Perform a broad range of supervisory responsibilities over others Manage multiple projects simultaneously Work under high pressure in meeting urgent deadlines Provide leadership to facility staff Recognize, analyze and resolve challenges Develop and implements programs, policies, and procedures for the convention center Develop comprehensive management reports and manuals (i.e.
Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc) Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate Interpret and apply Federal, State and local policies, procedures, laws and regulations Establish and maintain effective working relationships with staff, facility stakeholders and facility users Communicate clearly and concisely in the English language, both orally and in writing Work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days PHYSICAL DEMANDS:These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director of Sportscenter.
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Director of Sportscenter.While performing the responsibilities of the Director of Sportscenter position, the employee is required to talk and hear.
The employee is often required to sit and use their hands and fingers, to handle or feel.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Vision abilities required by this job include close vision.WORKING CONDITIONS:While performing the responsibilities of the Director of Sportscenter these work environment characteristics are representative of the environment the Director of Sportscenter will encounter.
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Director of SportscenterIncumbent works in an office setting with minimal adverse exposure to environmental hazards.
The noise level in the work environment is usually quiet to moderate except for specific event days where the level can be quite high