Director, User Research

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role!

About the Role
We are looking for a hands-on, action-oriented, and strategic UX Research Director to solve some of the most ambiguous and complex user problems in the healthcare space. This role will be responsible for growing/scaling a small team of user researchers, establishing proper research processes, building internal partnerships and delivering meaningful user insights. This is an exciting opportunity for an experienced researcher to impact the health of everyday Americans while developing and mentoring their own team in our growing, purpose-driven company.
What you’ll be doing:
Be a player/coach. Build and scale a small but mighty user research team while tackling high impact user research projects yourself.
Work with Product Management, Data and Product Design, and/or Marketing as a lead researcher to drive highly actionable and meaningful research insights to inform product and feature directions.
Collaborate with senior Product and Design leaders and the VP of Insights to create a research roadmap on a semi-annual basis.
Work with team members to identify, prioritize and scope research needs from small to large.
Be highly collaborative, bringing your team members and partner teams into your research process to grow their understanding of the user problems we’re trying to solve.
Provide guidance and training on research tools and techniques to encourage self-service UX research amongst your team members.
Strategize and communicate research findings across the organization to spread the importance of user research and the positive impact it brings to the product development process, as needed.
Be the voice of the customer, a research thought leader and continuously advocating for our users.
What we look for:
Passionate about understanding and solving user problems
Deep expertise in qualitative and quantitative research methods
Understanding of business strategy and ability to develop user insights that align with and support business goals
Experience operating in a fast-paced and sometimes ambiguous environment
Entrepreneurial spirit and desire to build a teamHighly collaborative, and likes to bring everyone along in your research process
Great synthesizer of complex user feedback and data, and can translate these into succinct and actionable insights
An extremely strong communicator, able to clearly and efficiently articulate your findings with the team to inform product decisions
Experience mentoring other user researchers and product designers, and enjoys providing mentorship to others
Experience using user research tools such as Qualtrics, UserZoom, dScout, Forsta, YouGov, etc.
Experience partnering with other research-related modalities (e.g. Behavioral Science, Market Research) to tell a larger insights story
Minimum Requirements:
8+ years of professional experience in user research related to software and digital experiences
2+ years of professional experience driving research and product roadmaps and setting the direction for the team to execute
3+ years managing a team of direct reports
MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field is preferred, but not required
GoodRx is America’s healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.