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FOH Manager – Rhoda’s

Taos Ski Valley, Inc.

This is a Contract position in Tahoe City, CA posted September 22, 2022.

The Front of House Manager is responsible for overseeing operations of Rhoda’s Restaurant with the highest possible standards to create a dining experience that will ensure guest satisfaction. The manager will schedule and lead support team members and oversee the day-to-day flow of the restaurant from open until close. All Taos Ski Valley jobs require staff to ensure a positive company image by providing courteous, friendly, and efficient service to guests and team members at all times. The Manager must also be prepared and able to perform the duties in other restaurant positions within reason.

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

  • Completion of daily opening and/or closing duties according to checklists and Standard Operating Procedures (SOPs)
  • Quality control and assurance of prepared food and packaged product
  • Resolve escalations with a positive outcome when the need to do so arises
  • Lead staff and coordinate day-to-day operation of each assigned shift
  • Delegate duties to staff and send associates on break at appropriate times
  • Assist in properly training staff to execute service standards for presentation, delivery of food and beverage, and service style
  • Maintain strong knowledge of all aspects of each position and be able to provide support as needed
  • Order daily supplies and communicate other inventory needs to appropriate management
  • Communicate with guests and solicit their feedback, address issues as needed
  • Observe staff interactions with guests; coach, train, and correct staff as needed
  • Identify areas of opportunity within the operation to enhance speed of delivery, quality of food and beverage, and consistency and quality of the delivery experience. Work closely with the Resort Executive Chef and the team to continuously improve all areas
  • Review and understand financial information, as well as perform basic arithmetic
  • Conduct performance reviews of each employee throughout their employment
  • Complete daily financial reports and end-of-shift notes
  • Assist with special events as needed (set-up, tear-down, and room reset)
  • Understand and communicate products and services available at the resort

Personal Skills:

  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Capable of teaching others in a positive and constructive manner
  • Demonstrate decision-making ability, leadership skills, and ability to prioritize and delegate tasks
  • Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitments and Passions
  • Provides a guest experience that exceeds the guest’s expectations
  • Ability to gracefully and humbly accept criticism and opportunities for growth
  • Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment

Qualifications/Knowledge:

  • Minimum of 6+ months of restaurant experience, including 6+ months of team leadership experience required
  • Must already have or be willing to complete the New Mexico Food Handlers Certification upon hire
  • Must already have or be willing to complete the New Mexico Alcohol Server Certification upon hire
  • Advanced knowledge of regulatory and safety policies and procedures
  • Proficient mathematical skills for managing inventory
  • Proficiency with Microsoft Office and Square Point of Sale preferred
  • Ability to arrive at work at scheduled time and stay until scheduled end time
  • Ability to review financial information for accuracy and identify problem areas
  • Ability to work a flexible schedule including weekends, holidays, and evenings

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Background Check

Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

  • Is a Background Check required for this position: Yes
  • Is an MVR required for this position: No

Posted:07/19/2022 05:28 AM