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Manager, Technology Services (SaaS implementation)

GEP Worldwide

This is a Contract position in Santa Clara, CA posted January 1, 2023.

Company Overview GEP is a diverse, creative team of people passionate about procurement.

We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year.

Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance.

That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference.

GEP is a place where individuality is prized, and talent respected.

We’re focused on what is real and effective.

GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements.

We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law.

We are committed to hiring and valuing a global diverse work team.

GEP is proud to be an EEO/AA employer M/F/D/V.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

What You Will Do Conduct solution development and proposal delivery for selected clients Form strategic account plans including areas for improvement, opportunities and action items Genuinely care about client challenges and successes and able to demonstrate creative thinking and problem-solving skills to help client overcome challenges Develops customer account plans for customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.

Identify opportunities for client to increase usage of the current product as well expand to new products offered by GEP Proactively manage customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

Understand client business requirements, propose and negotiate a technical solution and deliver solutions What You Should Bring 6 years of demonstrated successful career record with at least 3 years in procurement area Previous experience in an account management role for a technology firm is strongly preferred Familiar with online procurement/sourcing tools including RFP, Auction, Contract Mgmt, Spend Analysis and P2P Strong leadership skills in a client-facing environment Excellent communication and client management skills Experienced team leader skilled in people development, coaching and motivation Strong teamwork, problem solving, organization and process improvement skills Very detail oriented Efficient in MS Excel, Word & PowerPoint Bachelor’s Degree required, master’s in business or operations preferred Able to travel