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Property Manager – Tenderloin Family Housing (Onsite)

Chinatown Community Development Center

This is a Full-time position in san francisco, CA posted May 9, 2022.

Job Summary: The On-Site Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring that the building(s) complies with funding agency regulations meanwhile being sensitive to the issues facing low income residents (families, seniors, formerly homeless). The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. The individual must be a detailed critical thinker with the capacity to read, comprehend and retain information from complex documents to implement changes in procedures seamlessly. S/he must also practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.

Status: Full-time, Exempt

Location: Tenderloin Neighborhood, San Francisco

Hours: Monday through Friday, regular business hours; Perform nightly duties (approximately 30 minutes per day); and On-Call 24-hours daily for problems and emergencies at building

Salary: DOE; Comprehensive Benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Property Management:

Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedures
Complete annual and interim re-certifications
Conduct weekly/monthly/annual unit and property inspections with the Maintenance Staff
Report regularly to Supervisor on status of buildings, program, staff and residents
Complete all regular reports including monthly vacancy report, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors
Collect rents and security deposits, and make bank deposits
Monitor site budget and report variances to Supervisor
Attend and contribute to resident meetings
Work with CTCAC, HCD, Mayor’s Office on Housing, and other program/agencies to ensure compliance
Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards
Work with Asset Management to respond to investor or agency questions
Work with SF Housing Authority to ensure proper subsidy payments are received monthly
Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis
Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency
Separate recyclables, compostable, and landfill trash when needed
Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency
Respond to all telephone calls; otherwise, return calls as soon as possible
Reside in resident manager unit and stay every night while on duty
Clean building entrance, hallway, and community areas when needed

Tenant Relations:

Orient new residents to building site, policies and programs
Respond to staff or resident grievances and provide problem resolution assistance
Work with Resident Services staff on issues related to resident housing retention
Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules
Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
Prepare tenant files for eviction procedures when applicable

Supervisory:

Recruit, interview, and hire for job vacancies of directly supervised positions
Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices
Complete performance reviews and work goals for staff supervised
Review and approve timesheets, time-off, and work expenses of supervisees
Ensure staff know and follow safe work practices and policies
Ensure staff are in compliance with all Program Regulations
Train staff on building and emergency procedures, resident rules, and record keeping

Financial Responsibility and Authority:

Develop, monitor, and maintain the property budget
Answer budget variance questions
Process, Code and Approve Accounts Payable
Negotiate new and renewal vendor contracts that are financially beneficial to the property
Oversee and reconcile petty cash
Oversee expenditures for resident function

Other:

Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned

Knowledge, Skills, and Experience:

Pleasant and professional manner with calm disposition
Ability to work with people of diverse social, economic, and ethnic backgrounds
Ability to work independently and exercise own judgment in problem-solving
Good written and verbal communication skills
Good problem-solving skills and mathematical ability
Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
Willingness to perform varied tasks with enthusiasm

Minimum Qualifications:

Three (3) years experience in affordable residential property management
Three (3) years prior supervisory experience
Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
Basic knowledge of landlord tenant issues and conflict resolution
Knowledge of Fair Housing, ADA, and 504 compliance related issues
Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
Ability to interact with government agencies, other service providers, and the community
High School diploma or GED equivalent
Excellent administrative, organizational and written/verbal communication skills
Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
Familiarity with the neighborhood of the work site

Preferred Qualifications:

Familiarity with diverse neighborhoods
BA/BS Degree or equivalent in a related field
Familiar how to use Property Management Software (Yardi preferred)
Bilingual in Spanish
Prior work experience in a Customer Service oriented role

CONDITION OF EMPLOYMENT

As of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation will be required by CCDC if exemption is approved.

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